Terms of service

1. Who we are

MailTrove is a desktop app for Windows and the Mac, developed and owned by Aloha Gems LLC ("Aloha Gems", "we", "us" or "our"). These terms, together with our privacy policy (https://getmailtrove.com/privacy) and refund policy (https://getmailtrove.com/refund), are the agreement between you and Aloha Gems for the MailTrove app (the "App") and the website at getmailtrove.com (the "Site").

2. Your agreement

By downloading, installing, buying or using the App or the Site, you confirm that you accept these terms and that you are at least 18 years old (or the age of legal majority where you live) and able to enter into a binding contract. If you use MailTrove on behalf of an organization, you confirm that you may accept these terms for it. If you don't agree, don't use MailTrove.

3. Your licence to use the App

Subject to these terms and to paying for anything you buy, Aloha Gems gives you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the App on computers you own or control, for your own personal or internal business purposes. The free version never expires and never requires a purchase. The full version, once bought, doesn't expire.

You may not: (a) resell, rent, sublicense or redistribute the App; (b) reverse-engineer or decompile it, or try to derive its source code, except where the law allows it despite this restriction or an open-source licence covering a specific part of it permits it; (c) remove or alter any proprietary notices; (d) get around its sign-in, purchase or activation checks; or (e) use it to build a competing product.

4. Authorized use only

MailTrove opens and searches email archives. Use it only with archives that are yours, or that you are legally authorized to access.

You may not use MailTrove to read, search or export another person's email without their knowledge and lawful authority. You are responsible for making sure your use complies with the laws that apply to you, including privacy, data-protection and computer-misuse laws. Misusing the App breaks these terms and may be unlawful.

5. Signing in and activation

Bought in the Microsoft Store: the full version comes with your Microsoft account, on every PC where you use the Microsoft Store with it. AI credits bought there are added to the account you're signed in to in the App.

Bought on getmailtrove.com (Windows): you unlock the full version by signing in with the email address you bought with. The App asks our license server to email you a short code; once you enter it, that computer stays signed in. There's no licence key: your email is your licence.

Bought in the Mac App Store: the full version comes with your Apple Account, on every Mac you use with it. You can add an email address in the App to sign in on Windows too.

While you're signed in, the App checks your purchase with our license server when it starts, so that a refund or a revoked licence stops unlocking the full version. If there's no connection, the App carries on as before.

We don't limit how many of your own computers you sign in on. Sign-ins are recorded so we can spot abuse: sharing your account with people outside your household or organization breaks these terms and may lead to your access being revoked.

6. Purchases

On getmailtrove.com, our order process is conducted by our online reseller, Paddle (Paddle.com Market Limited). Paddle is the Merchant of Record for all our orders there: it handles the transaction, billing and any taxes, and is the seller you contract with for payment. Your purchase is also subject to Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms). We never see or store your card details.

In the Mac App Store, Apple sells the full version and AI credits, and your purchase is subject to Apple's terms (https://www.apple.com/legal/internet-services/itunes/).

In the Microsoft Store, Microsoft sells the full version and AI credits, and your purchase is subject to the Microsoft Store Terms of Sale (https://www.microsoft.com/en-us/store/b/terms-of-sale).

Prices are shown in the App and on the Site, and may change; the price shown when you buy is the one that applies. On getmailtrove.com prices are in US dollars, and sales tax or VAT is added at checkout based on where you are.

One-time purchase. The full version is a one-time purchase, not a subscription: nothing renews, there is no recurring charge and nothing to cancel. It covers every computer you use for your own personal or internal business purposes, and the updates we release for it. We may one day offer separately priced new products; the full version you bought keeps working.

AI credits. AI Summary and Ask Your Messages use AI credits. The full version includes a starting allowance, and more can be bought in packs. Credits don't expire, aren't a currency, have no cash value and can't be moved between accounts. Everything else in the App is unlimited and needs no credits.

7. Refunds

Purchases on getmailtrove.com come with a 14-day money-back guarantee, counted from the charge. AI credits are consumable: a pack none of whose credits you've spent can be refunded within 14 days of that charge, but spent credits can't. Our refund policy (https://getmailtrove.com/refund) describes how to ask and how refunds are made, through Paddle as Merchant of Record. Refunds for Mac App Store purchases are handled by Apple, and for Microsoft Store purchases by Microsoft.

8. Intellectual property

The App, the Site and their content, names, logos and design (other than third-party and open-source components) belong to Aloha Gems LLC and are protected by intellectual-property laws. These terms give you a licence to use the App, not ownership of it. "MailTrove" and the MailTrove logo are marks of Aloha Gems LLC.

9. Third-party and open-source components

MailTrove includes third-party and open-source software, each under its own licence (Help > Third-Party Notices in the App). Where a component is under a copyleft licence, your rights in it are those that licence gives, and its source code is made available as that licence requires. Nothing in these terms limits your rights under any open-source licence.

10. Optional AI features

The full version includes two optional features, a summary of an email thread and questions about an archive, that use a third-party AI model only when you ask for one. The privacy policy says what they send and to whom. Their results may be wrong, so check them against the original emails, and you are responsible for having the right to send what you choose to (see section 4). The search model behind questions runs on your computer and is provided under the Gemma Terms of Use (https://ai.google.dev/gemma/terms) and the Gemma Prohibited Use Policy (https://ai.google.dev/gemma/prohibited_use_policy), which you agree to follow.

11. No warranties

The App and the Site are provided "as is" and "as available", without warranties of any kind, express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise that the App will be free of errors or interruptions, that it will open every archive or every email in one, or that it will meet your needs.

MailTrove is a viewer, not a backup service. It reads your archives and never changes them, but you are responsible for keeping your own copies of any email that matters to you, and for checking that an export is complete before relying on it. MailTrove doesn't give legal advice, and nothing it exports is guaranteed to be accepted by a court, agency or anyone else.

12. Limitation of liability

To the fullest extent the law allows, Aloha Gems LLC and its owners and contributors are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, revenue or goodwill, arising from your use of (or inability to use) the App or the Site. Our total liability for any claim relating to MailTrove is limited to the amount you paid us for it in the 12 months before the event the claim is about. Some places don't allow some of these limits, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Aloha Gems LLC from any claims, losses, liabilities and expenses (including reasonable legal fees) arising from your misuse of MailTrove or your breach of these terms, of any law or of anyone's rights, including using MailTrove to access email you weren't authorized to access.

14. Termination

These terms apply for as long as you use MailTrove. We may suspend or end your licence if you seriously breach them. If that happens, you must stop using the App and delete it. Sections that by their nature should survive (including intellectual property, no warranties, limitation of liability and indemnification) survive. Your archives, and anything you've exported, are on your own computer and stay yours.

15. Changes to these terms

We may update these terms. When we do, we'll post the new version here with a new date. Changes take effect when posted; using MailTrove after that means you accept them.

16. Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of the state and federal courts in Texas, except where consumer-protection law gives you the right to bring proceedings where you live.

17. Contact

Questions about these terms: Aloha Gems LLC, hello@getmailtrove.com.