Refund policy

Bought in the Microsoft Store?

Microsoft handles refunds for purchases made there. Ask for one in your Microsoft account's order history (https://account.microsoft.com/billing/orders): choose the MailTrove order, then "Request a refund". Microsoft decides the refund. The rest of this page, apart from "After a refund", is about purchases on getmailtrove.com.

Bought in the Mac App Store?

Apple handles refunds for purchases made there. Ask for one at https://reportaproblem.apple.com, or contact Apple Support; Apple decides the refund. The rest of this page, apart from "After a refund", is about purchases on getmailtrove.com.

How to ask for a refund

Write to hello@getmailtrove.com from the address you bought with, or include your order or receipt number (it's in the email from Paddle). Put "Refund request" in the subject, and tell us briefly what didn't work for you: if something went wrong, we'd like to fix it.

What can be refunded

• The full version: a full refund if you ask within 14 days of the charge.
• AI credit packs: a full refund within 14 days of the charge if none of the pack's credits have been spent. Spent credits can't be returned, because the AI work they paid for has been done. Refunding a pack removes its credits; the full version keeps working.
• Only the person who bought can ask for a refund, for their own order.
• The free version costs nothing, so there's nothing to refund. It reads the 10 newest emails in every folder of any archive, so you can check that MailTrove opens yours before you buy.

How refunds are made

Purchases on getmailtrove.com are handled by our reseller, Paddle (Paddle.com Market Limited), the Merchant of Record for your order. Paddle refunds your original payment method, taxes included. Once approved, a refund can take 5 to 10 business days to appear, depending on your bank or card issuer. You can also contact Paddle about a payment or refund using the details on your receipt.

After a refund

When the full version is refunded, it switches off the next time MailTrove starts online, and the App goes back to the free version. Refunding an AI credit pack removes those credits and leaves the full version alone. If you refund the full version while holding credits from a separately bought pack, tell us and we'll refund the unspent packs too, rather than leave you paying for credits you can no longer use. Your archives, and any emails you've exported, stay on your computer: a refund never deletes anything.

Chargebacks

If something is wrong with a charge, please write to us first: we can almost always sort it out faster than a bank dispute. A chargeback filed without contacting us may lead to your account being deactivated.

Your statutory rights

This guarantee is in addition to any refund or cancellation rights you have under the consumer-protection laws where you live, and doesn't limit them. Where local law gives you stronger rights, those apply.

Contact

Aloha Gems LLC, hello@getmailtrove.com.